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POSITION SUMMARY

The Crisis Intervention Specialist is a frontline outreach worker deployed along the CTA Blue Line between Forest Park and Austin. This is a field-based role, you will be on trains, on platforms, and in stations, making contact with people in distress and providing immediate, skilled, compassionate response.

You will work under the supervision of a Clinical Lead and alongside a small outreach team, with real-time telepsychiatry backup from WOVEN Clinics for high-acuity encounters. Structured supervision, clinical support, and investment in staff wellbeing are built into how this program runs.

WHO WE ARE LOOKING FOR

We are looking for people who have already been doing something like this, on the streets, in shelters, in peer programs, in emergency settings — and who understand what it actually takes.

A record in street outreach, harm reduction, peer support, mobile crisis, or community health work
Familiarity with how mental health crisis presents and how to engage it without making it worse
Lived experience of homelessness, substance use, mental health challenges, or the criminal legal system
The ability to build trust with people who have every reason to be skeptical of people trying to help them
Cultural groundedness in the communities along this corridor and comfort engaging across lines of difference
Steadiness under pressure

KEY RESPONSIBILITIES

Direct Outreach & Crisis Response

Conduct proactive outreach to individuals on CTA trains and platforms, initiating contact in a non-threatening, trauma-informed, and dignity-centered manner
Receive and respond to rider-submitted reports via the program’s dispatch system, locating individuals on the correct train car and providing timely, appropriate attention
Conduct initial assessments of individual needs, including immediate safety, behavioral health status, substance use, and basic needs
Apply de-escalation techniques to defuse situations involving agitation, distress, or behavioral crisis in public transit environments
Facilitate warm referrals to clinical services, including real-time escalation to the Clinical Team Lead or WOVEN Clinics’ telepsychiatry team for high-acuity encounters
Connect individuals to Mile Square Health Center for SUD treatment, methadone services, and pharmacy access, and to other community partners for housing, food, benefits, and basic needs
Provide harm reduction information and supplies as appropriate, including naloxone/Narcan, in accordance with program protocols

Relationship Building & Follow-Up

Build longitudinal relationships with individuals encountered repeatedly along the corridor, maintaining continuity of connection across multiple outreach interactions
Support the development of consent-based encounter profiles by contributing accurate, timely documentation of each interaction
Follow up with individuals who have been referred to services, serving as a bridge between the transit environment and the care system

Documentation & Team

Document all client encounters accurately in the program’s case management and tracking systems, within required timeframes and in compliance with HIPAA and applicable confidentiality requirements
Participate in daily team huddles, post-encounter debriefs, and weekly supervision with the Clinical Team Lead
Communicate actively with team members during shifts, supporting a coordinated and safe field operation
Contribute to program evaluation by providing qualitative feedback on system performance, community needs, and encounter trends

REQUIRED QUALIFICATIONS

Minimum 2 years of experience in street outreach, peer support, harm reduction, mobile crisis, community health work, or a related field
Demonstrated ability to engage individuals in crisis or acute distress in a calm, non-judgmental, and effective manner
Comfort working in unstructured, unpredictable, and physically demanding field environments including transit stations and train cars
Strong interpersonal skills and the ability to build trust quickly with people who may be guarded, in distress, or resistant to help
Ability to work as part of a team and communicate clearly under pressure
Basic proficiency with mobile technology for documentation and dispatch

PREFERRED QUALIFICATIONS

Bachelor’s degree in Social Work, Psychology, Public Health, Human Services, or a related field — or equivalent life and work experience
Peer Support Specialist certification or Certified Recovery Support Specialist (CRSS) in Illinois
Experience working with individuals experiencing homelessness, with knowledge of Chicago’s shelter, housing, and social service landscape
Familiarity with motivational interviewing, trauma-informed care, or harm reduction frameworks
Lived experience with homelessness, substance use, mental health challenges, or the criminal legal system — recognized as genuine professional expertise
Bilingual English/Spanish strongly preferred
Experience working in transit, emergency, or other non-traditional outreach environments

REQUIRED TRAINING

All training is provided and paid for by Street Samaritans. The following must be completed prior to or within 90 days of hire:

CPI Nonviolent Crisis Intervention® — requires travel
Applied Suicide Intervention Skills Training (ASIST) or equivalent
Mental Health First Aid (MHFA) — Adult
Narcan/naloxone administration certification
DCFS Mandated Reporter (Illinois) — required prior to client contact
HIPAA and 42 CFR Part 2 confidentiality training
All Chicago HMIS onboarding (as applicable)
CTA required training onsite (3 days)

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